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General
Our professional cleaning services are available throughout the Greater Toronto Area (GTA), including North York, Richmond Hill, Mississauga, Woodbridge, Markham, Oakville, Vaughan, Etobicoke, Rexdale, Thornhill, and Brampton.
If you are outside our current service areas, please get in touch with us to discuss possible options.
Our cleaning services cover the main areas of the home, including kitchens, bathrooms, bedrooms, and common areas. Tasks may include cleaning and disinfecting surfaces, vacuuming, mopping, cleaning mirrors, doors, baseboards, ceiling fans, exterior surfaces of appliances, making beds, and general upkeep. Services vary depending on the type of cleaning selected.
A deep cleaning is more detailed and is recommended as an add-on to the basic home clean, especially if it’s our first time cleaning the property. It allows us to address built-up dirt and neglected areas. Basic home cleaning focuses on maintaining the home once a clean baseline has been established.
There is no strict time limit. Cleaning time depends on the size and condition of the home and the selected service. Our priority is delivering quality results, not rushing through the job.
Bookings can be made through our website booking portal or contacting us. Once a booking is submitted, we will contact you to confirm the property details.
Preparing for Your Cleaning
We recommend clearing floors and surfaces, putting away dishes and food, securing fragile items, and ensuring pets are safely contained so our team can work as efficiently as possible.
Yes, you may request specific areas to be cleaned or excluded. In some cases, we may ask for photos or videos to accurately determine the service and pricing.
Not at all. Most of our clients aren’t home when we arrive. We just need a way to access the property, such as a key, garage or smart lock code, lockbox, or an unlocked door if you’re comfortable with that. Please let us know your preferred access method in advance.
If we are unable to access the property at the scheduled time due to missing keys, access codes, or garage access, the service may be considered a late cancellation.
On the day of your cleaning, once the team is on the way and approaching your home, we can send you an estimated arrival time so you have a more accurate idea of when they will arrive.
Important Policies and Limitations
We do not provide carpet shampooing, interior cleaning of washing machines, dryers and home organization. Our service is strictly cleaning.
For safety reasons, we do not move heavy furniture or large appliances. We clean around them and underneath only when it is safely accessible.
We cannot guarantee the removal of permanent stains, hard water buildup, mold, or damage resulting from long-term neglect or normal surface wear.
Any damage believed to have been caused by our team must be reported within 24 hours to ensure it can be properly reviewed and addressed.
Payment, Cancellations & Special Conditions
When you book online or by phone, we ask for your credit card information to hold your reservation. You will not be charged until your cleaning service is complete. For recurring services, payments will be processed according to the terms outlined in your contract.
Yes, we require at least 48–72 hours’ notice to reschedule or cancel an appointment. Late cancellations may incur a fee.
The only request we have is that you provide at least 48 hours’ notice if you need to cancel or reschedule.
Cancellations or reschedules made within 48 hours of your appointment will incur a $50 fee. If the cleaner arrives and you are not available, or we are locked out, the full price of the appointment will be charged.
Yes. We reserve the right to refuse or reschedule services in homes with extreme conditions, biohazards, infestations, safety risks, or any undisclosed situations that could compromise our team’s safety.
Open today | 09:00 a.m. – 05:00 p.m. |
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